Privacy policy
Al Noor operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase through, or otherwise communicate with us via the Services.
Please read this Privacy Policy carefully. By using or accessing the Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
We may collect the following categories of personal information, depending on how you interact with the Services:
- Contact details, name, address, phone number, and email address
- Order and payment information, items purchased, order value, and delivery preferences. (Since we currently accept Cash on Delivery only, we do not collect or store your card or bank details, payment is made directly to our courier.)
- Communications, messages you send us via WhatsApp, Instagram, or email
- Device and usage information, basic technical information such as your IP address, browser type, and how you interact with our website, collected automatically through standard website analytics
How We Collect It
- Directly from you, when you place an order, contact us, or sign up for updates
- Automatically, through standard website analytics as you browse our site
- From our service providers, companies that help us operate the Services, such as our website hosting platform, delivery courier, and any analytics or advertising tools we use
How We Use Your Personal Information
- To fulfill your order, processing, packing, and arranging delivery of your purchase
- To communicate with you, order confirmations, delivery updates, and responding to your questions
- For marketing, with your consent, sending updates, offers, or new product announcements by email, WhatsApp, or social media. You can opt out at any time.
- For security, protecting against fraudulent or unauthorized orders
- For legal reasons, where required to comply with applicable law
How We Disclose Personal Information
We do not sell your personal information. We may share it only with:
- Our courier, to deliver your order to you
- Service providers who help us operate the website and store (e.g., website hosting, email, analytics)
- Legal authorities, only where required by applicable law
Third-Party Links
Our Services may contain links to third-party websites (such as Instagram or WhatsApp). We are not responsible for the privacy practices of these third parties — please review their own privacy policies before sharing information with them.
Children's Data
Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us and we will delete it.
Security and Retention
No online service can guarantee perfect security. We take reasonable steps to protect your information, but we recommend avoiding sharing sensitive information (such as full payment details) over unsecured channels. We retain your information only as long as necessary to fulfill your order, comply with legal obligations, or resolve any disputes.
Your Rights
You may contact us at any time to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, where we are not legally required to retain it
- Opt out of marketing communications
To exercise any of these rights, contact us using the details below. We may need to verify your identity before processing your request.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices. The "Last updated" date at the top of this page will reflect the most recent version.
Contact
Questions about this Privacy Policy or your personal information should be sent to: alnoorinfo26@gmail.com
+961 79 345 621