Refund policy

Al Noor — Refund & Returns Policy

Not legal advice, have a local lawyer review before publishing.

Last updated: August 29, 2026

At Al Noor, every unit is quality-checked before it ships. If something still arrives damaged, defective, or incorrect, we'll make it right.

What's Covered

We offer a replacement or refund if your order arrives:

Damaged during shipping
Defective — not functioning as described (e.g., won't charge, won't play, magnet doesn't hold)
Incorrect — you received the wrong surah/edition or a different item than ordered

What's Not Covered

Change of mind after purchase
Products that have been used, opened beyond initial inspection, or damaged after delivery through misuse
Delays caused by the courier or customs, which are covered separately under our Shipping Policy

Before You Accept Delivery

Since orders are paid via Cash on Delivery, please inspect the outer packaging when your order arrives. If it looks visibly damaged, you're welcome to decline the delivery and contact us — we'll sort out a replacement right away.

If a Problem Is Found After Delivery

Your order number
A clear photo or short video of the issue
A brief description of the problem

We'll review it and get back to you within [1–2] business days with a resolution — typically a replacement unit, or a refund if a replacement isn't possible.

How Refunds Work

Since we operate on Cash on Delivery, refunds are issued as a replacement product wherever possible. If a refund is more appropriate (e.g., the item is out of stock), we'll arrange payment back to you directly — details will be confirmed with you individually, as we don't currently process refunds through a card or online payment system.

Contact

To report an issue with your order, reach us at: alnoorinfo26@gmail.com, or via WhatsApp / Instagram DM.